Client portal for IT asset disposal
A bespoke client portal delivering self-service bookings, document access, and structured communication for a growing ITAD business — replacing spreadsheets and email chains with a system built around how the team actually works.
- Client
- Absolute ITAD
- Engagement
- One off delivery and ongoing support
Spreadsheets, inboxes and constant back-and-forth
- Client updates and status requests handled manually, one at a time.
- Collections, reports and documents spread across spreadsheets and email threads.
- Clients had no way to see their own collections without contacting the team.
- Missing information and attachments had to be chased individually.
One place for collections, documents and client contact
- Clients book collections and check their status themselves.
- Reports and files are downloaded from the portal rather than requested by email.
- Contacts, addresses and documents sit in one record instead of across inboxes.
- The team was operational on the system from day one.
What we built
Self-service bookings
Clients raise and track their own collections, removing a significant slice of the daily admin.
Document access
Processing reports and shared files sit against the client record, ready to download.
Lightweight CRM
Contact and address management, document storage and basic notifications — and no more than that.
Deliberately small
Speed of delivery and ease of use took priority over feature list.
Results
- Replaced spreadsheet and email workflows with a single, structured system
- Eliminated repeated manual client updates — clients can check status and access documents independently
- Delivered rapidly, with the team operational on the system from day one
- Kept scope and cost appropriate for a small, growing business without sacrificing usability
- Freed internal capacity to focus on operations rather than administration
“Fast, efficient and talented! Exine have developed a bespoke portal to suit our organisational needs in record time by meticulously listening to our requirements and communicating effectively to produce the perfect outcome. We cannot thank you enough!”
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