Privacy policy

2. Data we collect

We may collect the following categories of personal data:

• Contact information — name, email address, phone number, and company name provided when you fill in our contact form or get in touch directly.
• Usage data — information about how you interact with our website, including pages visited, time spent, and referring URLs, collected via analytics tools.
• Communications — the content of emails or messages you send to us.
• Technical data — IP address, browser type and version, device type, and operating system, collected automatically when you visit our website.

We do not collect any special category (sensitive) personal data.

3. How we use your data

We use the personal data we collect for the following purposes:

• To respond to your enquiries and communicate with you about our services.
• To improve our website and understand how visitors use it.
• To send relevant updates or information about our services, where you have given consent or where we have a legitimate business interest.
• To comply with our legal and regulatory obligations.

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Consent — where you have actively provided your data, such as submitting a contact form.
• Legitimate interests — for analysing website usage and improving our services, provided these interests are not overridden by your rights.
• Legal obligation — where processing is required to comply with applicable law.

5. Data sharing

We do not sell your personal data. We may share data with trusted third-party service providers who assist us in operating our website and delivering our services (for example, email and analytics providers). These providers are contractually required to keep your data secure and process it only on our instructions.

We may also disclose your data where required by law or to protect the rights, property, or safety of Exine Technology, our clients, or others.

6. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Enquiry data is typically retained for up to two years unless an ongoing business relationship is established.

7. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete data.
• Right to erasure — to request deletion of your personal data in certain circumstances.
• Right to restrict processing — to request that we limit how we use your data.
• Right to data portability — to receive your data in a structured, machine-readable format.
• Right to object — to object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us at hello@exine.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies and similar tracking technologies. When you first visit our site, we ask for your consent before setting any non-essential cookies.

We use analytics to understand how visitors interact with our website. Cookies are used to distinguish unique users and track session information. IP addresses are anonymised. These cookies are only set if you accept analytics cookies via our consent banner.

You can change your cookie preference at any time by clearing your browser's local storage for this site — the consent banner will reappear on your next visit. You can also control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal data.

10. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page, with the date of the most recent revision noted at the top. Continued use of our website following any changes constitutes acceptance of the updated policy.